Privacy Policy

PRIVACY POLICY

In this world of ever-changing technology, Mauro Inc. remains committed to the preservation of our customers’ personal information and has developed this privacy notice to comply voluntarily with current privacy laws and regulations.

COLLECTION AND USE OF PERSONAL INFORMATION

In our efforts to provide top-notch customer service, Mauro Inc. limits the scope of its requests to information that is required to ensure accurate service. While most of the information we collect is very basic and is needed to complete a purchase or provide a refund, Mauro Inc. understands the value of such information, and has taken all reasonable steps necessary to safeguard such information. By way of example, the various types of information that are commonly collected may be your name, address, telephone number, email address, credit or debit card information, descriptions of the items requested or purchased, the IP address and operating system of your computer, and the browser type and version being used.

Website Optimization

To better serve our customers’ current and future needs, Mauro Inc. maintains the ability to track your usage of our web site, including which web pages are visited, what products are viewed as well as identifying any third-party sites which led you to Mauro Inc. or any of its affiliate entities. Please know that this information is not used to track information about individuals, but is merely used at an aggregate level to customize our site, improve our customers’ online experience as well as to plan future advertising and promotions.

Voluntarily Provided Information

In addition to the above, to better serve our customers’ current and future needs, it is our strongest desire that our customers have direct access to those who manage Mauro Inc. by way of electronic mail, customer comment solicitations, letters or direct telephonic communication. In its efforts to provide the utmost in customer service, Mauro Inc. will use the information provided to address each inquiry individually as well as to maintain and improve on our promise to provide superior customer care.

Voluntarily Stored Information

Mauro Inc. is currently in the process of creating a secured web-based database, which will allow its returning customers to store their shipping and billing information, track the status of their pending orders, detail a listing of all previous orders as well as to retain each customer’s email preferences. Please know that registration will be entirely voluntary once the program becomes available, and that you will have the ability to correct or delete the information at any time. It is intended that this information will be accessed through the “My Account” section of the site, which will be password protected.

Mauro Inc. Direct Marketing Policy

Mauro Inc. will not sell or otherwise share your personal information with any other entity whatsoever, unless compelled to do so by way of lawful court order. As specifically related to previously stored information, it is Mauro Inc. policy to send on-going marketing information and/or promotional offers to only those customers who specifically grant us right to do so by “opting in” at point of purchase or by signing up for our mailing lists, ongoing e-blogs, Facebook or Twitter notices. Please know that customers can always “opt-out” of receiving information at any time by using the “unsubscribe” option in any marketing email that they receive or by contacting Mauro Inc. directly by way of telephone or by way of e-mail. Once the data base is fully constructed whereby allowing the “My Account” option, customers will be able to “opt-out” by changing their preferences in the ”My Account” section of the site when later available.

RETENTION AND DISCLOSURE OF PERSONAL INFORMATION

Internally, Mauro Inc. will only share your personal information with those staff members who are necessary to complete your purchase and or carry out your instructions. In addition, to continue our promise to provide superior customer care, authorized Mauro Inc. service providers may also have access to this information which thereby allows our service providers to carry out those responsibilities directly connected with the processing of your purchases or handling of customer service issues. Outside of these stated purposes, Mauro Inc. will not disclose your personal information to any third party without your written consent unless compelled to do so by way of lawful court order.

DURATION OF RETENTION OF PERSONAL INFORMATION

Mauro Inc. will keep your personal information on file for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit- or debit-card purchases, we are required by law to maintain your personal information for a specified period of time. For those customers who have voluntarily registered for our mailing list or other such informational message board such as an e-blog, Facebook or Twitter, limited amounts of personal information will be kept until we are notified that they no longer want their information stored.

As with most other web sites, Mauro Inc. makes use of your computers “cookies” to help provide a more custom tailored experience while navigating our web-based store. By way of definition, “cookies” are alphanumerical identification elements that are transferred to the hard drive of your computer via your web browser. The “cookies” enable our systems to more easily recognize your browser and to offer you valuable and time saving services, such as the ability to save the contents of your shopping basket, to allow you to access your past account information as well as to deliver a more custom tailored electronic window shopping experience.

ACCURACY OF PERSONAL INFORMATION

Mauro Inc. relies heavily on our family of loyal customers to notify us of any changes in personal information they may experience such as a result of a change of address. Should any inaccurate information be brought to our attention, Mauro Inc. will make every effort to investigate and correct the information.

PROTECTION OF PERSONAL INFORMATION

INTERNAL USE: Mauro Inc. will only give access to those staff members who have who have been properly trained in the handling of such information and only for such limited purposes such as to properly process a pending order or to fully respond to a customers’ inquiry.

All information stored in our computer system is protected from unauthorized access, and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.

PROTECTION OF WEB-BASED BANKING TRANSACTIONS

Mauro Inc. has taken every reasonable precaution to safeguard the security of our Web-Based Store and will continue to update our ongoing efforts to remain tied to the very forefront of on- line financial security services. In this regard, Mauro Inc. Web-Based Store uses a form of encryption to protect its customers against the loss or misuse of any personal or financial information.

In order to protect your personal information when navigating any website, check your web browser’s status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, most all browsers display an “s” after the “http” (https://) in the web site address to indicate that you are in a secure environment. (Please review that this is correct before providing any personal information.)

PRIVACY OFFICER

To assure compliance with these policies, Mauro Inc. has appointed a Privacy Officer to oversee all aspects of its privacy policies and practices. If you wish to know what information Mauro Inc. currently has stored about you, or if you are in anyway dissatisfied with Mauro Inc.privacy policies or practices, you are invited to send a written request or complaint to the Privacy Officer at the address below.

Privacy Officer – Mauro Inc. Dirk L. Gustafson, Esq. Sigelman Law 433 N. Camden Drive, Suite 970 Beverly Hills, CA 90210 United States of America

It is Mauro Inc. policy to have the Privacy Officer investigate the matter and respond to any request within 30 days. After investigating the matter, the Privacy Officer will take corrective action (if necessary) and will advise you of the steps taken to correct the problem. If you remain unsatisfied in our attempts to resolve the issue, as a right of privacy, you may be entitled to make a written complaint to the appropriate government or legislative body. Mauro Inc. remains dedicated to the protection of our customers’ privacy.

SECURITY POLICY 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 310-346-5337 or via email at info@mauropetcare.com.

RETURN POLICY

How To Return An Item:

In order to return an item, your item must be returned to us in its original unused condition within 30 days of your purchase.

In the event of a request to return or exchange a product:

1. To assist us in our continuing efforts to provide superior customer care, we would ask that you e-mail us at info@mauropetcare.com to detail the reason(s) for your return as well as to provide us with a copy of the original receipt.

2. Upon receipt of your explanation, we will assign you a FedEx Ground Transport tracking number for your products safe return.

3. Please address your return to: Mauro Pet Care LLC, 204 S. Beverly Drive, Suite 115, Beverly Hills, CA 90212

Returns Department Tracking # (Number will be provided via return e-mail) 123 Your Address Road Your City, Your State Your Zip Code 4. Again, to assist us in our continuing efforts to provide superior customer care, we would ask that you include a signed letter detailing the reason for your return as well as the original receipt. No refunds or exchanges will be permitted without a copy of the original sales receipt.

Return Exceptions

Merchandise that has been opened will not be accepted for return or exchange.

There are no refunds of the original shipping and handling charges.

SHIPPING/DELIVERY POLICY

Please be assured that your items will be shipped to you within two days of your purchase by way of FedEx Ground (3rd Business Day) Transport.  Alternative shipping requests may be made at any time by e-mailing us at info@mauropetcare.com or by calling 310-346-5337.

If you are trying to estimate when a package will be delivered, please note the following: FedEx Ground Transport does not allow delivery to P.O. Boxes. FedEx Ground Transport deliveries occur Monday through Friday, excluding holidays.

Typical Shipping and Handling Costs are as follows: 1 item weight 2 item weight 3 item weight

Mauro Pet Care offers free FedEx Ground Transport on any order of 4 or more products.

PLEASE NOTE:  Out of State orders WILL NOT be charged sales tax.  In-state orders will be charged applicable sales tax as required by law.